Processing
Orders placed before 2:00pm (EST) Monday through Friday begin processing the same day. Orders placed after 2:00pm (EST) Monday through Friday, and any orders placed Saturday and Sunday, begin processing the next business day.
Orders placed with FedEx Next Day Air shipping on Friday will not be delivered on Saturday. Those orders will be scheduled for delivery by FedEx on Monday. FedEx Express shipments do not deliver on the weekends as those are not official business days for these services.
Most orders process and ship within two business days; however, please be aware that orders being shipped to a second address may take slightly longer to process and ship. Most orders are shipped from Onrunning in Baltimore, MD; however some larger items are drop-shipped directly from the manufacturer. If your order is delayed for any reason we will contact you.
Take Advantage of Free Shipping!
We are offering free Super Saver shipping on most orders of $69 or more that are shipping within the Continental U.S. There are still a few restrictions, including ball machines, balls, and court equipment. Please see our Shipping Restrictions section for a complete list. We sincerely apologize for any inconvenience, but at this time our free ground shipping offer is not available for our customers in Hawaii and Alaska.
Tracking
When available, you will receive a tracking number in your shipping confirmation email. Shipping carriers may take 24-48 hours to update their tracking systems and show accurate tracking data. If you wish to look up detailed tracking information for you order, you may do so directly with the carrier by using the links below:
Delivery
Delivery time and cost depends on shipping method and location. For details, please select a delivery option below.
- Our Super Saver shipping is FREE on almost any order of $69 or more. Please see the Shipping Restrictions section for a list of items that don’t qualify.
- Current transit times are impacted by COVID-19 and shipments to the West Coast can take up to 8-12 business days to arrive
- Your order will be sent in the most cost-effective way possible (FedEx or USPS).
- If you would like to upgrade your shipping method to FedEx Ground, you may do so for only $6.00.
- Delivery is not available to P.O. Boxes.
- Tracking may be limited and should be available 24-48 hours after the package has been shipped.
- Flat-rate shipping charge of $7.95 for orders under $69. Please see the Shipping Restrictions section for a list of items that don’t qualify.
- Your order will be sent in the most cost-effective way possible (FedEx, DHL or USPS).
- If you would like to upgrade your shipping method, you may do so for an additional $3 (making your total shipping charge $10.95).
- Delivery is not available to P.O. Boxes.
- Tracking should be available 24-48 hours after the package has been shipped.
- Signature may be required.
- Our Expedited shipping is FREE 2-Day Shipping on select items, identified by a "2 Day Free" note on the product page.
- Your order will be sent via FedEx Ground, FedEx 2nd Day Air or USPS Priority Mail, depending on your location.
- Tracking should be available 24-48 hours after the package has been shipped.
- Orders being shipped to a P.O. Box with no physical address will have to be shipped via USPS Priority Mail.
- Ball shipping and court equipment prices are calculated based on quantity and your location. An actual shipping price will be provided at checkout.
- Delivery is not available to P.O. Boxes.
- Tracking should be available 24-48 hours after the package has been shipped.
- Signature may be required.
- If you are eligible for our free Super Saver shipping you may upgrade your order for only $6.00. Please see the Shipping Restrictions section for a list of items that don’t qualify.
- If your order totals less than the $69, you will be charged a flat-rate of $7.95 for Standard shipping. You may upgrade your order to FedEx Ground for a total of $10.95.
- Your order will be shipped FedEx Ground.
- Delivery is not available to P.O. Boxes.
- Tracking should be available 24-48 hours after the package has been shipped.
- Signature may be required.
Continental U.S.
- Shipping charge will range from 14.95 to 19.95 and will be calculated during checkout.
- Orders are delivered Monday-Saturday.
- Tracking should be available 24-48 hours after the package has been shipped.
- Please read our Shipping Restrictions section.
Alaska, Hawaii or Puerto Rico
- Shipping for the first item is $24.95.
- Small items may be combined. Your shopping cart will reflect actual costs.
- Orders are delivered Monday-Saturday.
- Most orders are delivered in 2-3 days. Please allow an additional 1-2 business days for processing.
- Please read our Shipping Restrictions section.
- Shipping charge will range from 13.95 to 18.95 and will be calculated during checkout.
- Orders are delivered Monday-Friday.
- All orders are shipped with delivery confirmation.
- A signature may be required.
- Delivery is not available to P.O. Boxes.
- Tracking should be available 24-48 hours after the package has been shipped.
- Please read our Shipping Restrictions section.
- Shipping charge will range from 22.95 to 39.95 and will be calculated during checkout.
- Orders are delivered Monday-Friday.
- All orders are shipped with delivery confirmation.
- A signature may be required.
- Delivery is not available to P.O. Boxes.
- Tracking should be available 24-48 hours after the package has been shipped.
- Please read our Shipping Restrictions section.
Zone 1 (zip code begins with 0 or 3)
- Shipping for the first item is $9.95.
- Shipping for each additional item is $7.00 per item.
- Small items may be combined. Your shopping cart will reflect actual costs.
- Please read our Shipping Restrictions section.
- Please allow 2-3 weeks for delivery. Listed below are the Department of Defense (DoD) mail transit times for delivering mail to overseas APO/FPO locations (delivery time begins with the time of acceptance):
- Europe/Atlantic are delivered in 8–12 Days (APO / FPO AE ZIP™ Codes beginning with 090-092 and 094-099)
- Iraq/Afghanistan/Middle East are delivered in 9-15 Days (APO / FPO AE ZIP™ Codes beginning with 340)
- Central America/South America/Caribbean are delivered in 8-14 Days (APO / FPO AA ZIP™ Codes beginning with 340)
Zone 2 (zip code begins with 9)
- Shipping for the first item is $15.95.
- Shipping for each additional item is $10.00 per item.
- Small items may be combined. Your shopping cart will reflect actual costs.
- Please read our Shipping Restrictions section.
- Please allow 2-3 weeks for delivery. Listed below are the Department of Defense (DoD) mail transit times for delivering mail to overseas APO/FPO locations (delivery time begins with the time of acceptance):
-
Japan/Korea/Pacific Islands/Far East are delivered in 8–12 Days (APO / FPO AP ZIP™ Codes beginning with 962-966)
Inclement Weather
We do our best to ensure that every package ships and arrives to its final destination as quickly and efficiently as possible; however, at times extreme or inclement weather such as snow and ice may impact our service and disrupt the transportation networks of our couriers. In those instances, packages are sometimes delayed as couriers may be unable to complete delivery. We sincerely apologize for any inconvenience and thank you for your patience and understanding as we work with our dedicated couriers to ensure that packages are delivered quickly and safely
Shipping Restrictions
Due to manufacturer policies some items cannot be shipped outside of the US. Restricted products are noted.
Tennis Balls
Due to the size and weight of cases of balls, not all tennis balls qualify for flat-rate shipping or our free shipping specials. Shipping charges for cases of balls vary based upon the quantity of balls ordered as well as the shipping destination. Exact shipping charges will be reflected at checkout. If you have any questions or concerns, please contact us at 1-655-335-2563 or support@onrunnings.com for more information.